Frequently Asked Questions | Hotel Monaco in Philadelphia, PA

General

How do I view my reservation?: Use this link to view, modify, or cancel your reservation.
What is check in/check out time?: Check in is at 3pm and check out is at 12pm.
Do you allow smoking on property? In the rooms?: We are a non-smoking hotel.
How much do you charge for high speed/wifi internet access?: Complimentary high-speed WiFi internet access is available throughout the hotel to Kimpton InTouch Guest Loyalty members only. For non-members, there is a $10 charge for 24 hour WiFi internet access.
Do you have high-speed wired and/or wireless internet access available?: Wireless internet access is available throughout the hotel and high-speed wired internet access is available on select floors.
Do you have a fitness center? What kind of equipment does it have? What are the hours?: Yes. Equipped with treadmills, elliptical machines, recumbent bikes (all with individual LCD television screens), balance balls, yoga mats, free weights, stretching area and personal trainers are available upon request. The fitness center is open 24 hours to guests.
Do you offer room service? What are the hours?: Yes. Available 24 hours
Do you have a business center?: Yes, we provide a business center and business services including fax, copy and printing. There may be a charge associated with these services.
Do you have a pool?: We do not have a pool.
Do you have a spa? What are the hours?: We do not have a spa on property but, we do offer In-Room Spa services. Services are offered from 9AM to 9PM daily. Before and after hours appointments may be available and subject to a $25 surcharge. Please call 1-877-452-4772 to schedule an appointment or for additional information.

Transportation/Directions

How do I get to the hotel?: Please see our Maps & Directions page.
Do you offer free shuttle service from the airport?: No, but the Concierge can arrange for car services for a fee.
What are your cross streets?: 5th Street and Chestnut Street
Do you have onsite parking? How much is parking? Is it included in my room rate?: Only valet parking is available at the hotel. The cost is $40 per night per car and there is in and out access with your vehicle. Charges will be billed to your room. Please allow at least 20 minutes when calling for your automobile.

Reservations

How do I view my reservation?: Use this link to view, modify, or cancel your reservation.
Will your rooms allow rollaways/cribs/playards? Is there a charge?: All of the above are available upon request. There is a $25 charge per stay for rollaways, but are only allowed in certain room types including King Deluxe and Park View King rooms. Unfortunately Queen Queen Deluxe and Park View Queen Queen rooms cannot accommodate a rollaway. Requests for rollaways will be honored as they are received. There are no fees for cribs/playards and are allowed in all room types.
I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?: Please contact the booking agent used to make the reservation.
What is the minimum age requirement to check in to the room?: 18 years old
What is your cancellation/deposit policy?: If booked directly through the hotel, we have a 24 hour prior to arrival cancellation policy on most reservations. A 72 hour prior to arrival cancellation notice may be required during high seasons. You must cancel by 6PM Eastern Standard Time 24 (or 72) hours prior to your arrival date to avoid penalty on most reservations. On certain reservations, a special cancellation may apply. If booked through a third party, please contact the booking agent directly for cancellation policies.
Is my ID/passport required at check in?: Yes, a valid government issued picture ID is required to check-in.
What age do kids stay for free?: Kids 17 and under stay for free in existing bedding when accompanying an adult.
Do you have connecting rooms?: Yes. Connecting rooms must be requested and are not guaranteed.
Do you have an early departure fee?: Yes. If the departure date is changed to an earlier date after check-in, an early departure fee of up to 1 night's room and tax is charged.
Do you have accessible rooms?: Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some include a roll-in shower. For more information on the accessible features of our hotel, click here. To find out more about our accessible rooms, click here.

Restaurant

What are the hours of the restaurant/bar/lounge?: Red Owl Tavern Restaurant Hours: (Call XXX-XXX-XXXX for Reservations)

Breakfast:
Monday-Sunday, 7AM to 10:00AM

Lunch:
Monday-Friday, 11:30AM to 2:00PM

Brunch:
Saturday-Sunday, 10AM to 2PM
Dinner:
Monday-Thursday, 5PM to 10PM
Friday – Saturday, 5PM to 11PM
Sunday, 5PM to 9PM

Bar:
Sunday-Wednesday, 11AM to Midnight
Thursday-Saturday, 11AM to 1AM

Bar Menu Hours
Daily, 3PM to 1 hour past dining room hours

Happy Hour:
Daily, 5PM to 7PM

Stratus Rooftop
Sunday 1pm - 9pm
Monday - Wednesday 5:00pm to 1:00am
Thursday - Saturday 5:00pm to 2:00am

Food is served daily from 5:00pm to 10:00pm

Accounting

I have questions about my bill. Who do I call?: Feel free to ask for our accounting department by calling the hotel: XXX-XXX-XXXX
What forms of payment are accepted to pay for my room?: A credit card is REQUIRED upon check-in. Upon check-out, you can pay in cash or by credit/debit card.

Pets

Are pets allowed? Are there restrictions for weight, height or types?: Yes. There are no restrictions to the type or size of pet. We will ask you to sign a waiver at check-in stating that you are responsible for any damages caused by the pet. We will also ask for your cell-phone number in the event you are out and your pet is causing a disturbance to the other guests of the hotel.
Do you have pet free rooms for those with allergies?: Yes.
Do you have pet sitting or dog walking services?: Yes. Services can be arranged through our Concierge.
How far do you have to walk to take your pet out?: The nearest park is Independence Mall, which is just across the street from the hotel.

Concierge

I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?: Please contact the Concierge directly for any of these requests at XXX-XXX-XXXX

Meetings

How do I book a meeting?: Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal
How can I create a unique atmosphere during my meeting?: Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.
Do you offer special group rates?: Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel.
Need more information about booking a meeting at a Kimpton Hotel?: Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information.
How can I book a wedding at a Kimpton Hotel?: Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.

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